Frequently Asked Questions

What are the Check In / Check Out times of the Hotel?

Check in time at the hotel is 2pm and Check Out time is 11pm.

Can I leave my luggage in reception if I arrive before check in starts?

Yes, we can store your luggage if you arrive to the hotel before 2pm; there is no charge for this service.

How do I book a room?

To make a reservation you can book directly on our website www.altoandinohotel.com or you can send us an email to info@altoandinohotel.com

Do I need a credit card to make a booking?

Yes, we require a credit card or debit card for all reservations. We will charge the price of onenight accommodation to your credit card as a deposit payment and the remaining balance can be paid cash or with credit/debit card once you check in.

What is the cancellation policy?

We require 48 hours notice to cancel a room free of charge. If you cancel your reservation after this period, 100% of the first night will be charged. This applies to bookings made directly on our hotel website, or bookings made over the phone. For third party bookings, please consult the website.